why i hate customer service

no one speaks english. seriously, are our call centers in india? every customer service person i talk to for any company is indian. i spoke to two people today trying to get my printer to work with our stupid new computer, and neither of them could understand anything i said.

“please spell your first name for me.”


“can you please spell that again? i can’t understand.”


“ok, so i have t-a-b-y.”


oh, and for the record, apparantly customer service now CHARGES you to receive customer service. this is crap.



  1. 1
    Joe Says:


  2. 2
    Laura Says:

    Yes, most technical support centers are in India. Dell’s “gold” corporate support is in the United States, but you pay out the patoot for it.

  3. 3
    Liz Says:

    Those companies really should budget for customer service. When they are in an industry where people frequently need customer service, I can’t believe how crappy that service is.

    Glad the CT scan went okay. Hope the results come back okay.

  4. 4

    Even the Aussie companies are out-sourcing to India too. It’s very frustrating.

  5. 5
    lisa Says:

    I typed at customer service today, and each response took a minute or two for them to come back with. ergh.

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