why i hate customer service

no one speaks english. seriously, are our call centers in india? every customer service person i talk to for any company is indian. i spoke to two people today trying to get my printer to work with our stupid new computer, and neither of them could understand anything i said.

“please spell your first name for me.”

“c-a-d-y.”

“can you please spell that again? i can’t understand.”

“c-a-d-y.”

“ok, so i have t-a-b-y.”

sigh.

oh, and for the record, apparantly customer service now CHARGES you to receive customer service. this is crap.

Advertisements

5 Comments »

  1. 1
    Joe Says:

    taby…hehehehe…

  2. 2
    Laura Says:

    Yes, most technical support centers are in India. Dell’s “gold” corporate support is in the United States, but you pay out the patoot for it.

  3. 3
    Liz Says:

    Those companies really should budget for customer service. When they are in an industry where people frequently need customer service, I can’t believe how crappy that service is.

    Glad the CT scan went okay. Hope the results come back okay.

  4. 4

    Even the Aussie companies are out-sourcing to India too. It’s very frustrating.

  5. 5
    lisa Says:

    I typed at customer service today, and each response took a minute or two for them to come back with. ergh.


RSS Feed for this entry

Leave a Reply

Fill in your details below or click an icon to log in:

WordPress.com Logo

You are commenting using your WordPress.com account. Log Out / Change )

Twitter picture

You are commenting using your Twitter account. Log Out / Change )

Facebook photo

You are commenting using your Facebook account. Log Out / Change )

Google+ photo

You are commenting using your Google+ account. Log Out / Change )

Connecting to %s

%d bloggers like this: